Shipping & Returns

Royals, please be aware that all orders are custom-made. Therefore, time will be needed to craft your garments. The shipping timeframes listed below, are an approximation of the time you can expect to receive your order, after it has been shipped. On average, it takes 2-7 business days for orders to be processed and made. To get an estimate of when you will receive your package, add the processing time to the shipping time. 

  

SHIPPING


Standard Shipping

Express Shipping

 

USA


3-5 business days USPS

3-8 business days Fedex SmartPost

1-3 business days via FedEx

 

CANADA


5-10 business days without tracking

1-5 business days via FedEx

 

AUSTRALIA


10-20 business days without tracking

1-5 business days via FedEx

 

INTERNATIONAL


10-20 business days without tracking

1-5 business days via FedEx


RETURNS/EXCHANGES


We wish that all orders would arrive in perfect condition and that you are totally blown-away, but we understand that things happen. In the event that you need to return/exchange an item, please contact us via form or 844-764-6572 (our phone number) to start the process. Please provide your order number, name, telephone number, the reason for the return/exchange, and if you are requesting a new item or a refund. 


All returns received within 45 days, of receipt of the item, will be refunded at 100% of the cost paid for the item, excluding the shipping.  Any return received after 45 days, of receipt of the item, will be refunded for store credit ONLY. 


Please mail ALL returns/exchanges to:


Crafted Rare Royalty Brand

3201 Edwards Mill Road

Ste. 141-620

Raleigh, North Carolina 27612 USA


Please allow 5-7 business days for returns to be processed and the necessary actions to be taken thereafter. Exchange orders will be placed during this processing time. Refunds will be ordered, but will depend on your bank as to when it will show up on your account. 


PLEASE DO NOT MAIL A RETURN/EXCHANGE WITHOUT MAKING CONTACT FIRST